Fix stale or stopped data
Use connection health and source timestamps to isolate the stopped path.
- For
- All sellers
- Applies to
- Connected sources with health or freshness evidence
- Reviewed
- by Seller Hub Product & Support
- Identify the page and source whose evidence timestamp is stale.
- Open Settings > Integrations and read that connection's status and recovery message.
- Confirm the connection is bound to the intended active store.
- Use Reconnect or Refresh only when the connection offers that action.
- If the state does not change, create a support request with the provider, page path, expected result, actual result, and safe reference IDs.
Do not include secrets
Support diagnostics may include provider names, Seller Hub references, and screenshots that are safe to share. Never include access tokens, API keys, passwords, payment details, or unredacted customer data.